SEKO Logistics, a leading global logistics provider, has announced a strategic partnership with Loop Returns, a prominent post-purchase platform that specializes in optimizing returns, exchanges, and reverse logistics for thousands of top brands worldwide. This collaboration aims to offer SEKO clients an advanced returns management system that seamlessly integrates with SEKO’s robust logistics services.
Through this partnership, SEKO clients can now provide their customers with a streamlined and efficient returns process, enhancing customer satisfaction and fostering loyalty. At the same time, Loop customers will benefit from SEKO’s extensive global network, enabling smooth cross-border returns. SEKO will manage all essential documentation, consolidate shipments, and reduce shipping costs, thereby helping ecommerce brands expand their global footprint without increasing operational expenses.
Callan Bryce, SEKO’s General Manager Commercial for Australia & New Zealand, highlighted the synergy created by combining Loop’s exchange-focused returns portal with SEKO’s multi-carrier reverse logistics capabilities. “We have developed the ultimate global ecommerce returns solution that simplifies returns, lowers shipping costs, and enhances the overall customer experience,” Bryce stated.
The partnership specifically tackles challenges in international returns management, such as handling customs paperwork, managing duties and taxes, reducing shipment clearance delays, and lowering return shipping costs. By integrating Loop’s platform, SEKO’s clients gain access to a more cost-effective returns management solution.
John-David Klausner, SVP of Business Development and Partnerships at Loop, emphasized the importance of addressing the increasing challenges and costs associated with cross-border logistics, especially as ecommerce margins tighten. “Our partnership with SEKO empowers merchants to keep logistics costs low while providing a superior returns experience for their customers,” Klausner noted.
SEKO’s comprehensive logistics services, ranging from end-to-end turnkey solutions to last-mile consumer deliveries, combined with Loop’s cutting-edge returns management platform, provide clients with a competitive edge in the global marketplace.
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