Chatmeter, the leader in multi-location intelligence, has unveiled Surveys 2.0, a pioneering solution within its Pulse Ai: Signals platform. This AI-driven tool offers multi-location businesses a comprehensive 360° view of customer insights by integrating and continuously analyzing survey data, reviews, and social data in real-time. This innovation marks the first of its kind in the industry, providing precise understanding of customer advocacy behaviors and motivations at both location and enterprise levels.
“We’re thrilled to introduce Surveys 2.0, a game-changing tool that finally empowers multi-location businesses to maximize the value they get from customer surveys,” said John Mazur, CEO of Chatmeter. “Understanding not only if but why customers recommend a business or product to a friend or colleague is crucial in today’s competitive landscape. With Surveys 2.0, we’re enabling businesses to not only survey customers after each interaction, but also feed the data into large language models to extract key insights and patterns that traditional survey tools do not provide. The results have been extraordinary, and proof that AI is a force multiplier for customer intelligence.”
In today’s hyper-competitive local markets, multi-location businesses must understand not just whether customers recommend their company, but precisely why they do so. Recognizing this critical need, Chatmeter has upgraded its Surveys solution, seamlessly integrating survey data into its Pulse Ai platform. This enhancement enables businesses to analyze both quantitative and qualitative questions, extracting the most pertinent insights aligned with their strategic objectives.
“Chatmeter’s new Surveys 2.0 solution not only gives us real-time insights from our surveys, but also a competitive edge by identifying emerging trends and new customer preferences before our competitors do,” said Richard Clarke, Senior Manager of Loyalty & Guest Feedback at Northland Properties. “By leveraging AI to analyze survey data in Signals, we’re able to make data-driven decisions, reducing the reliance on guesswork and intuition. We have never had this added capability with past survey solutions before Chatmeter.”
Chatmeter CTO Dan Cunningham added, “With Surveys 2.0, Chatmeter is setting a new standard for survey analysis, providing businesses with the detailed, AI-driven insights they need to thrive in a competitive market. Our advanced AI capabilities in Surveys 2.0 make it possible for businesses to quickly identify key insights from survey data, enabling faster and more effective decision-making.”
Surveys 2.0 is positioned to revolutionize how multi-location businesses gather and interpret customer feedback, offering unprecedented capabilities in customer intelligence and strategic planning.
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