Customer service platform LivePerson has announced a new integration with digital payments provider Sycurio to allow enterprises to securely process payments within popular messaging platforms.
As consumers increasingly demand personalized, digital-first engagements via text, messaging apps and more, the partnership looks to meet this demand at an operational scale. It aims to streamline payment handling for contact centers through Sycurio’s automatic payment data validation before transactions.
Sycurio’s technology also tracks live payment updates throughout each stage and monitors journey completeness. This provides improved transaction record accuracy for customers while removing payment data from contact center environments for enhanced PCI compliance and security.
The unified solution is designed to boost customer experience metrics like satisfaction and resolution times. It also reduces costs and time spent on PCI requirements for enterprises.
Sycurio VP Salimah Karimbhoy said anticipating trends means meeting users where they are without channel switching that hurts experience. Providing trusted, seamless transactions enhances the payment customer experience.
LivePerson SVP Dan Sincavage noted Sycurio’s versatility allows conversational commerce at scale through intelligent orchestration. The partnership empowers compliant, secure payments across all digital touchpoints.
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